FAQs

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To filter FAQs by categories click on a category name, to view an FAQ click on the question.

Q: How do I contact homeowners?
A:

We offer homeowners FREE advertising on our website but only our house sitting members are able to contact them directly. You must be a registered member to be able to view these contact details.

Q: How do I contact a house sitter?
A:

It’s easy! Homeowners register for FREE then within minutes they have access to all the house sitters listed with us. The homeowner can then email and/or phone the house sitter and enquire if they are interested in minding their house.

Q: How do I update my house sitting profile or change personal details?
A:

Simply login to your account and either click on the 'sitter profile' or 'login details' tab to update your details.

Q: Do you send out renewal reminders?
A:

Yes, we email reminder notices a few weeks before your membership expires.

Q: How long does it take House Sitters America to reply to email enquiries?
A:

Generally we reply to email enquiries within 24 hours but please allow 48 hours depending on demand.

Q: How is the house sitter list ordered?
A:

The house sitter list is ordered by the most recent house sitter to have logged in. This way active house sitters will float around the top of the list but those who no longer require a house sit, or those who are currently on a house sit, filter towards the bottom of the list.

Q: Do you send out Alert Emails if a sitting position is advertised in my preferred area?
A:

No. From our research we discovered that sending out automated Alert Emails to every member interested in that particular area can be counter productive. Potentially the homeowner who has advertised can end up receiving dozens (maybe many dozens) of emails from house sitters. They then get overwhelmed by the enormity of the amount of emails received and simply delete most of them, without replying. This leaves many house sitters unhappy not to have heard anything back, and the homeowner doesn't use the free advert option again. So even though these Alert Emails sound good, in many cases they can leave people annoyed or frustrated.

It only takes minutes to visit the website and check if there are any new listings. House Sitters America has a great search facility, including state, county and city searches & maps.

Q: I don’t have an email account is that going to be a problem?
A:

You will need to have an email account when you first sign up so you can activate your profile but once you have registered you have the ability to choose to be contacted by phone if that’s preferable.

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